Have you ever been to a car wash fundraiser and when you left you could not see out your streaky windows? Well, so much for quality and customer service. If you are running a car wash fundraiser, as your next nonprofit activity to raise the funds you need to grow your organization and perhaps pay […]
It sounds like a ridiculous statement. “The guest is not the enemy”. Of course they aren’t! But to many of us, the guest is the enemy. How quickly we can take that guest at the front desk and turn them into fire breathing dragons, monsters that have every staff member on […]
It is often assumed if you want to accept credit
cards on your website that you must have a merchant
account. This is not the case. You can accept credit
cards with a Third Party credit card processor.
1) What is a Third Party Credit Card Processor?
A Third Party credit card processor is a company that
will accept credit card […]
Sometimes we get so caught up in the features of our products and services that we forget to ask ourselves if the customer really cares.
Every company should take a long hard look at the way they are presenting their products or services to their prospective clients on a regular basis and compare it to what […]