Dart Folk

Sick and tired of prospective customers never calling you back?
Then it’s time to take a good hard look at what you’re doing -
or not doing - that’s creating these results for you.
Voicemail is a fact of life today. Whether you like it or not is
irrelevant. And believe me, getting through to decision makers
is only going […]

How to maximise the performance of telesales staff is a constant question for many managers. Telesales training courses typically focus on questioning and listening skills, handling objections and closing the sale. These are essential skills, but how much is actually practised once the employee is back at their desk?
For example, some telesales staff […]